TERMS AND CONDITIONS
Last updated: 29.07.2023
This document (together with all documents mentioned herein) sets forth the terms and conditions governing the use of this website – www.doorsmart.eu (hereinafter referred to as the “Website”).
The purpose of the Website is to present and promote the latest generation of smart locking systems for doors and windows for businesses, homes, offices, restaurants, hotels, etc. (including customized solutions), provide technical support for using these products, and facilitate contracting through the Website with potential clients interested in these products or with installers interested in forming specific partnerships.
Please read these Terms and Conditions, the Cookies Policy, and the Privacy Policy before using the Website.
1. WHO ARE WE?
AZ ACTIV SERV SRL (hereinafter referred to as the “Company” or “We”) is registered with the Trade Register under no. J20/773/2012, having the Tax Identification Code 30600902.
Through the DoorSmart brand and with over 30 years of experience in the field, the Company has been a pioneer in the door and window industry, marketing state-of-the-art smart locking systems for businesses, homes, offices, restaurants, hotels, etc., and setting the standard for quality workmanship and cutting-edge technology. Our team of experts is meticulously trained to handle every aspect of your needs with precision and care, ensuring collaboration at the highest standards of professionalism. Whether you are a business looking to enhance security measures or a homeowner seeking peace of mind, DoorSmart caters to both B2B and B2C clients. Our diverse range of products and services is tailored to meet the unique requirements of each client, ensuring customized solutions that exceed expectations.
Our contact details are: Registered office address: Petroșani Municipality, 1 Decembrie 1918 Street, no. 108/3, postal code 332040, Hunedoara County, Romania.
Email address: azactivserv@gmail.com
Phone number: (+40) 733.873.783
2. TERMS
a) Seller/Company – AZ ACTIVE SERV SRL, a Romanian legal entity with its registered office in Petroșani Municipality, 1 Decembrie 1918 Street, no. 108/3, postal code 332040, Hunedoara County, registered with the Trade Register under no. J20/773/2012, and having the Unique Registration Code 30600902;
b) User – any natural person over the age of 18 or legal entity who has or gains access to the CONTENT by accessing it from any electronic device that allows this (desktop, laptop, tablet, mobile phone, etc.);
c) Buyer/Client – any natural person over the age of 18 or legal entity who gains access to the CONTENT through any means of communication provided by AZ ACTIVE SERV SRL (electronic, telephonic, by filling out forms provided on the website, or following direct contact with the Company’s representatives and subsequent discussions with them) and who places an Order (through the quick order function);
d) Shopping Cart – an icon in the top-right corner of the site that allows the user to add products they wish to purchase at the time of adding or at a later time;
e) Site – the online store hosted at the web address www.doorsmart.eu;
f) Products and Services – any product or service listed on the Site, including the products mentioned in the Order, to be provided by the Seller to the Buyer/Client as a result of the concluded Contract;
g) Order/Order Form – an electronic document that serves as a form of communication between the Seller and the Buyer/Client, through which the latter communicates to the former, via the Site, their intention to purchase products and services marketed by the Company and to make payment for them;
h) Campaign – the action of commercially displaying a finite number of products/services with a limited and predefined stock for a limited period as determined by the Seller;
i) Contract – represents the remote contract concluded between the Seller and the Buyer/Client without the simultaneous physical presence of the Seller and the Buyer/Client;
j) Opinion/Review – a personal evaluation by a Client/Buyer/beneficiary of a purchased product/service, written based on their experience of using it, with the purpose of conveying whether it meets the specifications mentioned by the Seller. Each opinion also includes the possibility of expressing satisfaction with the product/service through a rating ranging from one to five stars;
k) Commercial Communications/Newsletter – any type of message sent (via email, phone, mobile push, web push, etc.) containing general and thematic information, information on offers or promotional prices, and information regarding products added to the My Cart section.
3. GENERAL CONDITIONS
3.1. By placing an Order on the Site, the Client agrees to the form of communication (telephone or email) through which the Seller conducts its commercial operations.
3.2. The images of the products presented on the site are for informational purposes. For more details about the product characteristics, please read their descriptions. Additionally, for further information, please contact us.
3.3. The sale prices of the products are displayed on the site, are expressed in EURO, and include VAT (excluding VAT for companies in the EU). The sale prices of the products can change without prior notice to Clients/Users. For any order placed and confirmed, the Client/User will always pay the prices existing on the site at the time the order is placed.
3.4. Placing an order by the Client/User and its acceptance by the Seller equates to the conclusion of a contract according to the applicable legislation. Immediately after placing the order, the User receives a notification via email, which serves as confirmation of the order.
3.5. The contract is considered concluded between the Seller and the Client/Buyer when the latter receives from the Seller an email notification of the Order's shipment.
3.6. The Seller may refuse to honor an order or may unilaterally cancel it if the Order was placed by a person who has shown a hostile attitude, likely to harm the Seller. In any of these cases, the User/Client can contact the Seller to be informed about the reasons that led to the application of the aforementioned measures.
3.7. All information on the website www.doorsmart.eu is the intellectual property of AZ ACTIVE SERV SRL according to the Copyright Law (Law no. 8/1996). The entire content published on the site (text, product descriptions, images, logo, colors, slogan, symbols, web graphic elements, videos, etc.) may only be used for informing the Users and Clients of AZ ACTIVE SERV SRL.
3.8. Photos displayed on the SITE, edited or processed by the Company, may not be copied or used without its consent;
3.9. AZ ACTIVE SERV SRL is not responsible for any color differences that may appear when viewed on various electronic devices (desktop/tablet/mobile) of Users/Clients.
3.10. Any action: project, event, campaign, contest, service, etc., carried out by the Company through the Website will be announced, promoted, and detailed at the time of its execution, either through a Regulation or through clear and concise provisions inserted in the announcement of the respective action or later, at the appropriate time.
3.11. The Seller reserves the right to change, modify, or update at any time the content of the website www.doorsmart.eu as well as the Terms and Conditions of use, without prior notice.
3.12. It is strictly prohibited and punishable by law to copy, distribute, publish, transmit to other persons, or incorporate the content into other materials outside the website www.doorsmart.eu, without the consent of AZ ACTIVE SERV SRL.
3.13. To report any issues, please contact us at the email address: azactivserv@gmail.com.
4. ACCESS TO THE WEBSITE
4.1. Access to the website is exclusively via the public domain: www.doorsmart.eu.
4.2. By accessing and using www.doorsmart.eu, the User/Client agrees to accept the Terms and Conditions presented on the SITE, the Privacy Policy, and the Cookies Policy.
4.3. The User/Client has limited access, for personal interest (viewing, information, placing online orders) on the SITE www.doorsmart.eu and does not have the right to download, partially or fully modify the SITE, partially or fully reproduce the SITE, copy, sell/resell or exploit the SITE in any other manner, for commercial purposes or in ways that contradict the interests of the Company.
4.4. Communication with the Seller can be carried out through direct interaction (by accessing the mobile phone number and email address listed on the main page of the SITE) as well as by completing and submitting specific forms (in the “Contact” and “B2B” sections). The Seller has the freedom to manage the information received without being required to provide justifications for this.
4.5. All information used to describe the products available on the Site (static/dynamic images/multimedia presentations/etc.) does not constitute a contractual obligation on the part of the Seller, as they are used exclusively for presentation purposes.
5. OBJECT OF THE CONTRACT
5.1. The object of the contract is the sale of the products ordered on the SITE by the User/Client.
5.2. The transfer of ownership rights over the ordered products takes place when the order reaches the User/Client at the location indicated by them in the Order, when the payment obligation is fulfilled, and the receipt is signed on the document provided by the Seller (via courier companies).
6. ORDER
6.1. The Client/User can place Orders on the Site by adding the desired products to the Shopping Cart. Once added to the Shopping Cart, a product is available for purchase as long as there is stock available for it. Adding a product to the Shopping Cart, without completing the Order, does not constitute placing an order, nor does it automatically reserve the product.
6.2. By completing the Order and making the payment through one of the expressly indicated methods (*online with a card, *by Bank Transfer, *cash on delivery – in Greece), the Client/User agrees that all the data provided by them, necessary for the purchase process, are correct, complete, and true as of the date of placing the Order.
6.3. By completing the Order, the Client/User agrees that the Seller may contact them by any available/approved means by the Seller, in any situation where contacting the Buyer is necessary.
6.4. Orders can be placed by phone – between : and :, Monday to Friday, or by email, 24/7. For details or questions about your order, please contact us at the email address: azactivserv@gmail.com or the phone number: (+40) 733.873.783.
6.5. Order Cancellation:
In the following cases, the Seller may unilaterally cancel an Order without either party being liable to claim damages from the other party:
- The data provided by the Client/User is incorrect or incomplete;
- The transaction is not accepted by the Client’s card-issuing bank, in the case of online payment;
- The transaction is not validated by the card processor approved by the Seller, in the case of online payment;
- The Client’s activity on the SITE may cause any type of harm to the Seller;
- In the case of a suspicious transaction or one declared suspicious by a banking unit, institution, or authority;
- In the presence of other objective reasons.
6.6. The Client/Buyer may cancel an Order, and if the cancellation is made before the goods leave the Company’s warehouse, the Client/Buyer will not incur any costs. If the order is canceled after shipment, the Client/Buyer will be responsible for the shipping costs as well as the return costs of the same order. To cancel an order, you must send an email to azactivserv@gmail.com.
6.7. How to Place an Order:
You can search for the desired products on the website by using the “Home” sections – Unbeatable Offers, Discover Offers, Explore Products, and “Shop”, then navigating through the product categories that appear on the site. Select the product you wish to purchase (by clicking on that product) and review its technical/specific parameters. You have the option to choose a preference for the product (by clicking the “Choose an option” button and selecting one of the Interior/Pull or Exterior/Push options) and you can add it to the Shopping Cart by clicking the “Add to Cart” button. In the Shopping Cart, you can delete the selected product (by clicking the x button on the left side of the product picture), modify the desired quantity (by clicking the Up/Down arrows), and view the corresponding shipping costs. You also have the option to choose another complementary product related to the selected product (“You may be interested in…”) and add it to the Shopping Cart (by clicking the “Add to Cart” button), continuing your shopping list.
6.8. Order Completion:
After reviewing your purchases (by clicking on the Cart icon at the top-right corner of the main page of the SITE), to place the order, you will need to click the “Checkout” button and fill in your billing details / enter your information.
Thus, to issue the invoice and deliver the product, you need to provide the following: first name, last name, company name and registration code (optional), country, city, county, home address (street, number), postal code, phone number, email address.
You have the option to have the ordered goods delivered to a different address (check the box “Ship to a different address?” and enter the new delivery information as well as any other relevant details in the “Order Notes” section).
Enter the details for the online payment and check the box”I have read and agree to the Privacy Policy and Terms and Conditions”, then click the”Place Order” button.
All fields marked with * are mandatory. This information is confidential and is used only for processing your order (billing and delivery) or for managing and handling the account you created. The accuracy of this data is crucial for confirming and delivering the order in optimal conditions and for managing the account.
6.9. Order Confirmation:
After submitting your order to us, you will receive an email confirming that we have received your order. Within 24 hours, you will be contacted by phone or email regarding the placed order.
7. PRODUCT PRICES, INVOICING, AND PAYMENTS
7.1. We reserve the right to change product prices without prior notice. The purchase price printed on the invoice will be the same as the one at the time of order confirmation, representing a firm order.
7.2. Additionally, our Company may display products on the SITE that benefit from promotional prices for a certain period of time. Details about these promotional campaigns will be made public by displaying them on our website in a distinct section.
7.3. Prices displayed on the SITE that are crossed out represent the old price of a product that is currently on a promotional campaign and now benefits from a lower promotional price.
7.4. Shipping costs are paid separately. More details about delivery costs can be found in the delivery/return section.
7.5. Each delivered package will also contain the fiscal invoice for the ordered products.
7.6. Invoicing for purchased products is done exclusively in EURO and includes VAT. The price does not include VAT for companies in the EU.
7.7. Fiscal invoices can be issued to either individuals or legal entities.
7.8. Payment for ordered products can be made by:
- Cash on delivery (available in Greece, either in cash or online by card) upon delivery of the order. Payment will be made to the courier company based on a receipt;
- Online with any Visa, Maestro, or MasterCard (payment through Stripe payment processor), the transaction fee will be 0%. If you choose to pay by card, immediately after placing the order, you will be directed to a secure web page to enter your card details and make the payment. Card data processing will be done exclusively on the payment provider's servers, which offer a fast, robust, and secure trading solution through SSL Security Certificates. For more details about the payment platform, please visit its website and related policies.
- By bank transfer. If payment is made by bank transfer, you will receive the fiscal invoice for your order by email from a Company operator. You can use your Internet Banking or Mobile Banking application to make the payment. The payment is made with maximum security, and the order will be shipped after payment confirmation, i.e., the payment amount has been credited to the Company’s account.
8. USER REVIEWS
8.1. All Users/Clients/Buyers who access the site can express their opinions about the products sold on our website.
8.2. The information/comments provided by them, whether positive or negative, will strictly refer to the characteristics of the products and will be published on the site after prior approval by our company’ s representatives. Thus, each User/Client/Buyer who wishes to express an opinion about certain products must adhere to the following:
- Refer to the characteristics of the product, avoiding information about the price or specific promotional offers, or information about the execution of the Order placed on the SITE;
- Use appropriate language that does not offend and avoid terms that may insult or affect other Users/Clients/Buyers;
- Not publish comments on the site that contain illegal, obscene, threatening, defamatory content, that infringe intellectual property rights, or contain viruses, texts that represent certain forms of mass advertising, or any other form of spam;
- Not include information or details about other commercial sites engaged in the same commercial activity or mention comparative prices of the products on the site.
8.3. By submitting information/comments on the SITE, Users/Clients/Buyers grant the Seller a non-exclusive, unlimited, free, and transferable right to use, reproduce, modify, adapt, publish, and further distribute these data in the explicit or implicit marketing interest of our company.
8.4. In addition to their opinion about a product, the User/Client/Buyer can provide a rating, adding a relevant Rating for that product (through the 5-star system). Thus, a high Rating will lead to an increase in the overall Rating, while a low Rating will lead to a decrease in the overall Rating.
9. PRODUCT WARRANTY
9.1. All products sold by AZ ACTIVE SERV SRL that are legally subject to warranty provisions benefit from warranty conditions according to the legislation in force (Law no. 449/2003 – regarding the sale of products and associated guarantees, with subsequent amendments and completions) and the commercial policies of the manufacturers, or, as applicable, those of AZ ACTIVE SERV SRL.
10. PRODUCT DELIVERY
10.1. The delivery of products is carried out through courier companies.
10.2. The Company undertakes to process all orders and ship the ordered products within a maximum of 24 – 48 working hours from the date of each order, and for product delivery – between 3 – 7 working days.
10.3. The shipping costs are fully borne by the Client/Buyer, except for offers that include free shipping.
11. PRODUCT RETURNS
11.1. Product returns can only be made if the product is factory defective. In general, the Company does not approve the return of products, as they cannot be resold as new products afterward.
12. CONFIDENTIALITY
12.1. AZ ACTIVE SERV SRL is a personal data operator and will maintain the confidentiality of the data you provide: name, surname, email, phone number, delivery address, company, as applicable. The Seller will also ensure the security of the provided data and will take technical and organizational measures for their efficient management, strictly for the purposes declared in this contract.
12.2. The data are processed for the following purposes:
- Registering and confirming the order;
- Issuing the invoice and verifying the payment;
- In cases of delivery to the courier (for order dispatch), the necessary data will be transmitted to the courier company;
12.3. To learn more about personal data processing details and the rights you have, please consult the Privacy Policy and Cookies Policy.
13. LIABILITY
13.1. By using the Content and/or placing Orders, the Client/User/Buyer expressly and unequivocally accepts the Site’s Terms and Conditions in their latest updated version, which is communicated within the Site and is in force at the time of using the content and/or placing the Order.
13.2. The Seller reserves the right to periodically update and modify the Site's Terms and Conditions to reflect any changes in the operation and conditions of the Site or any changes in legal requirements. The document is binding on Clients/Users/Buyers from the moment it is displayed on the Site. In case of any such changes, we will display the modified version of the Document on the Site, and therefore we ask you to periodically check the content of this Document.
13.3. Clients/Buyers assume full responsibility in case of disclosing personal data to third parties. Our company cannot be held liable if a Client/Buyer is harmed in any way by a third party claiming to be a representative of the Seller or representing its interests.
13.4. The following actions on the website www.doorsmart.eu and its content will be considered an attempt to defraud or fraud:
- Accessing any type of data of a User/Client/Buyer by any other method;
- Altering or modifying the content of the SITE or any correspondence sent by any means of communication by AZ ACTIVE SERV SRL to the User/Client/Buyer;
- Affecting the performance of the server on which the SITE www.doorsmart.eu runs;
- Accessing or disclosing any content sent by AZ ACTIVE SERV SRL to the User/Client/Buyer to any third party who does not have the necessary legal authority, when such third party is not the legitimate recipient of the content;
- In any of the above situations, AZ ACTIVE SERV SRL reserves the right to address the competent authorities. Frauds and attempts to defraud are punished according to the applicable criminal legislation, and the injured parties can seek moral or financial damages in court, as applicable.
- Additionally, in the case of suspicious or declared suspicious transactions, at the request of any public authority, authorized institution, or partner banking unit, the Seller is obliged, and the Client/Buyer agrees, to communicate personal data.
14. DISPUTES
14.1. This contract is subject to the laws of the European Union. Any disputes arising between the Seller and Users/Buyers will be resolved amicably, or if this is not possible, the disputes will be settled by the courts of law provided by civil legislation.
15. CONTACT
15.1. For any details or questions about products or orders, please contact us at the email address: azactivserv@gmail.com or by phone at (+40) 733.873.783, Monday to Friday, between the hours of : 09:00 – 17:00